Questions? Answered.
Everything you need to know about preparing artwork, choosing formats, pricing, payment, and delivery.
Getting started
What is embroidery digitizing?
Digitizing creates stitch instructions from your artwork. It plans stitch types, direction, density, and order around the final size, fabric, and placement, so your embroidery machine can reproduce the design.
How do I start an order?
Create a customer account, upload a JPG, PNG, or PDF, and tell us about the size, garment, and format. You’ll receive an individual quotation in your account.
Which artwork files can I upload?
Upload a clear JPG, PNG, or PDF up to 10 MB. Use the highest-quality version you have. If your artwork is in a different format, ask before ordering.
Files & formats
Which embroidery formats can I request?
Choose DST, PES, EXP, or JEF. If you’re unsure, select “Need advice” and include your embroidery machine model. We’ll confirm the right format with your quote.
What if I don’t know the size or machine format?
Choose “Need advice” and describe your garment and machine in the request. We’ll clarify the requirements before sending the final quote.
Can I reuse a file at a different size?
Significant changes to size, placement, or fabric may require redigitizing. Start a new request or message us about the existing design so we can confirm suitability.
Pricing & payment
How much will my design cost?
Every design is quoted individually after we review your artwork and requirements. Try the estimator for a planning example, then approve your exact quote before paying.
When do I pay?
Only after you accept your quote. Payment is handled securely through Stripe, and production starts once payment is confirmed.
Delivery & revisions
When will I receive my files?
Your turnaround and due date are confirmed with your quote. The schedule starts once payment and all required details are received. Rush availability must be confirmed.
How do I receive my finished files?
Your files are delivered to your customer account, where you can download the agreed formats and keep your order history in one place.
Can I request a revision?
Yes. Send a revision request from the delivered order. Your quote defines the included revision scope; new artwork or changes to size and placement may require an additional quote.
Still curious? Let’s talk.
Start a request and ask anything in your project notes, or message us about an existing order from your account.